FREQUENTLY ASKED QUESTIONS
How do I order a cake or custom dessert order

The easiest way to place an order is by phone at 647-245-8315 or email info@layeredshop.ca or stopping by the shop Tuesday-Friday. Scheduling an appointment is reserved for those ordering a wedding cake, or any special orders over $400.

Do you offer delivery

The Layered Shop only offers delivery on wedding cakes or large event cakes as most need to be assembled on site. We are affiliated with an event coordinator who would be more than happy to work with you for your event at delivering and setting up our baked goods and any other party needs- please inquire in store or through e-mail about this service and its pricing- all deliveries start at $50.


What is your cancellation/no-show policy?

Bakery Orders: We require a full week’s notice to cancel any large bakery orders or party orders and cake orders. Please note that for wedding cakes and large custom cakes the 50% deposit is non-refundable.

No Show: We will call you to try and arrange an alternate pick up date. If we cannot get a hold of you and your order remains unclaimed, your credit card may be charged.

We are aware that life is unpredictable, and in the case of an extenuating circumstance please call us and we will do our best to accommodate!


How far in advance do I need to book my custom cake or dessert order

The Layered Shop books small custom cakes 2-3 weeks in advance, and can only take a certain amount of cakes per week, so we recommend ordering your cake as soon as you know the details!  If you are looking for a large cake or sweet table please book at least 2 months in advance. Once a weekend is fully booked we are not able to take any more cakes and orders. Wedding cakes, or large orders should be booked at least 3 months in advance.


How do we store your baked goods

Cake Gems: Cake Gems should be stored in the fridge and stay fresh for up to 2 weeks in a container (but we don't think they'll last that long in your house because you'll want to eat them all)

Cupcakes: Our cupcakes are best eaten at room temperature as in the fridge the cake dries out and the buttercream turns to literal butter (not yummy) for optimal freshness keep in a box or air tight container at room temperature and enjoy the cupcake within 24 hours of purchasing!

Chocolate Covered Oreos: These are best left at room temp (but can be stored in the fridge if necessary) These stay fresh for up to 2 weeks in an airtight container.

Macarons: Macarons should be stored in the fridge and then taken out 30 minutes to an hour before eating so they come to room temp. Macarons stay fresh in the fridge for up to 4 days in an airtight container.

Cookies and Cookie Sandwiches: Same as the cupcakes, these guys are best left at room temperature and eaten within 24 hours of purchasing


Do you accept returns for your gift shop items

Layered will issue a refund for gift shop items returned within ten days- however jewelry is final sale.  A store credit will be given for any merchandise returned after ten business days of your purchase.  No returns will be accepted after two weeks.  Thanks for understanding our limitations as a small business!

Layered also offers many items that can be customized to your specifications. We will also special order items that are not in stock if requested.  All special/custom orders must be prepaid and we will not accept returns on special or custom orders.






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